Privacy Policy

Treatment of personal data
At the PRINTEOS Group we care about the security and protection of the personal information provided by our clients. For this reason, we have updated and adapted our Data Protection policy to the entry into force of the General Data Protection Regulation (known as RGPD) EU 2016/679 approved by the Council and European Parliament to attend to your data at all times in a manner lawful, loyal and transparent in accordance with national and European legislation both in the collection and in any subsequent processing of your personal data.

In addition to the Principles of legitimacy, loyalty and legality in the processing of personal data, this Privacy Policy will pay special consideration to the principles of minimization, accuracy, limitation of the conservation period to the necessary, as well as those of integrity and confidentiality of the information and in general, that of proactive responsibility.

In this document we want to explain who is responsible for the treatment, for what purpose we are going to process your personal information, the legitimacy for the treatment, that is, why we will proceed to such treatment, how and why we collect and use your data, the rights that assist you and also explain the processes that we have arranged so that your privacy is protected at all times. By providing us with your personal information and using, when so, our websites, we understand that you have read and understood the terms related to the personal data protection information that are exposed, we are in any case at your disposal for any clarification.

Our story begins in 1961 with a small, totally private family business.
In 1971 it opened its first delegation abroad, followed by 10 more delegations in other countries.
In the 90s we made several acquisitions that formed our current Group.
Currently we continue to expand our activity in other sectors of Graphic Arts such as manipulated, personalized company products and labels.
Today PRINTEOS is a leader in its sector in Europe with its own commercial organization to serve locally and personally all types of customers throughout Europe.
The companies of PRINTEOS, S.A. They have commercial delegations in most European countries. This commercial capillarity guarantees that factories understand and respond to the specific needs of each client, in any country.
Industrial facilities are located in Spain, France, Portugal, Poland and the Czech Republic.

Entity: Hisappel, S.A.
Addressl: C/Honduras 29, 28806 Alcalá de Henares, Madrid.
Customer service tel.: 918872200
C.I.F.: A28648186.
Madrid Mercantile Registry: Tomo 5836 - General 4896 de la Sección 3, Folio 99, Hoja 48031 inscripción 1ª de 26-03-1981.
Página web:

At Hispapel we respect privacy and intimacy and for this reason we treat the information provided by people who have expressed their desire to receive information about our Graphic Arts and Promotional Gifts products, who have acquired them or participated in our promotions, in their own name or as contact persons of the companies they represent and this in order to attend to your requests, manage the sending of the information and / or products that you request, provide you with offers of products and services from our portfolio and provide you with the service with the levels of quality and guarantee that you expect from us.

In this sense, your personal information is processed to manage the contract with the purchases, orders or requests that you make to us through the different channels existing at all times in our offers, for example mail, press, web pages or applications, telephone, email or in our own facilities or stands, also to channel your suggestions, doubts and claims for their management and resolution. These data are necessary, in such a way that if they are not treated, the desired relationship between the parties or their requests will not be able to be maintained.

Likewise, if you do not object, we will maintain the commercial relationship with you or with your represented through you, both by postal mail and by telephone, sms, email, push messages or other electronic means, so that you can be informed by said means of offers and promotions of Hispapel products and services.

You may request at any time to stop receiving advertising mailings from us. In this case, and in order to meet your request, the essential data for that request will be included in a list with the sole purpose of reducing or suppressing the advertising you receive.

In order to continue offering you products and services in accordance with your interests and improve customer service, we will create a "customer profile" based on the information provided. We do not make individual decisions based solely on automated processing that may have legal effects on you or could affect you in a similar way. Likewise, we will carry out market studies and commercial prospecting, reports on consumption habits, statistical data and market trends, in order to renew our catalog of products and services that may be of interest to our clients.

We collect personal information about you by different means, mainly when you have contacted us or our sales representatives providing your contact information because you want to contract or find out about a product or service and send us a printed coupon, call us by phone, register in our websites, send us an email, fill out a questionnaire, participate in one of our promotions, etc. In any case, at the time of collection, you will be informed of the person responsible for the treatment, the purpose and justification of the same, the recipients of the information, as well as the way to exercise the rights granted by the current legislation on data protection.
Generally, the personal information that you provide us is only: name and surname, professional address, email, contact telephone numbers.
The services, promotional offers and web pages of the PRINTEOS Group are usually aimed at companies, in the case of professionals and freelancers, other information will be required for timely billing.

Information we collect from your visits to our websites
On each website you access, you will be able to find out the existing cookie policy. The information obtained is completely anonymous - except in section C -, and in no case can it be associated with a specific and identified user.
In general, through cookies we can obtain and store various personal information and non-personalized global statistics.
On this website we only obtain and keep the following information about its visitors:
The provider's domain name (PSI) and / or IP address that gives them access to the network. In this way we can compile statistics on the servers that most frequently visit our website.
The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result.
The data of those visitors who voluntarily submit their information request forms. The sole purpose of this information record is to be able to process, within our organization, the request received to send you the information requested by you.
For more details on the cookie policy, access this policy on the respective company websites.

The use of personal data is necessary to carry out the procedures derived from the commercial and / or contractual relationship with clients who have been interested in or have purchased any of our products or services, without it we would not be able to assist you properly. Likewise, the prospective offer of products and services is also based on the legitimate interest of the company in keeping its clients informed of the offers, advantages and promotions of its products and services. You can at any time express your opposition to the use of your data for this purpose, without in any case said exercise conditioning the execution of the contract you have signed.

If you have never had contact with us and you want us to keep you up to date with our offers, advantages and promotions, you can request it and grant us your consent by sending us an email to our commercial offices.

Only when there is an enabling cause for this or if you have given us your consent, the information you provide may be communicated to other companies of the PRINTEOS Group to process it for the purposes described above.
In some cases, to fulfill our obligations to you or your company, it is necessary for us to communicate the information you have provided to third parties in order to be able to send you the product or provide the requested service, logistics services, transport and delivery, collection of your payments, installers and / or assemblers, etc.
Likewise, there are companies that provide us with other types of services such as: information technology (information storage and processing), security services, financial services, auditing services, etc.
These third-party companies act as data processors and only have access to the personal information they need to carry out those services. They are required to keep your personal information confidential and may not use it in any other way than what we have requested.
In all cases, the companies of the PRINTEOS Group assume responsibility for the personal information you provide us, and we require those companies with which we share your personal information to apply at least the same degree of information protection as we do.
Likewise, where appropriate, your personal information in the case of professionals and freelancers will be available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

The personal information we collect resides in Spain. In the event that services are contracted in Cloud Computing mode making international transfers, the appropriate guarantees will be adopted to protect your information regarding which you can obtain additional information by writing to

In the event that we provide links to websites that are not operated or controlled by the companies of the PRINTEOS Group, you will be promptly informed since the companies of the PRINTEOS Group do not have any control over said sites nor are they responsible for their content. They also have no control over how third parties collect and use your personal information, nor are they responsible for, or make any representations about, third-party websites.

These websites usually have their own privacy policies, through which they will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these websites to ensure that you are satisfied with the way your personal information is collected and shared.

We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for its treatment in accordance with applicable law. Thus, we will keep your personal information as long as there is a contractual and / or commercial relationship with you, and for the purposes of keeping you up to date with our promotions as long as you do not exercise your right to suppress, cancel and / or limit the processing of your data.
In these cases, in the case of professionals or freelancers, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from their treatment, that must be attended and for which her recovery is necessary.

You are the owner of the rights to your personal information and have control over said data, so we also make sure that it is accurate and truthful at all times.

Right of access: Anyone has the right to obtain confirmation about whether or not any of the PRINTEOS group companies are treating personal data that concerns them.
Right of rectification and deletion: You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request the deletion when, among other reasons, the data is no longer necessary. for the purposes for which they were collected.
Right of opposition: In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. In your case, your personal information will no longer be processed for those purposes for which you have expressed your opposition, unless for compelling legitimate reasons, or for the exercise or defense of possible claims, we must keep them duly blocked during the corresponding periods as long as the legal obligations.
Right of Limitation: In the same way, you can exercise the right to limit the treatment of your personal information, requesting us to keep it while the challenge to the accuracy or legality of your data is verified, for the exercise or defense of claims on your part. or while it is being verified if the legitimate reasons alleged for the treatment prevail over your rights and interests.
Right of opposition to the sending of advertising: In particular, in accordance with current regulations, if you do not want your data to be processed for the purpose of commercial prospecting, you can notify us. In all our communications we offer you the information so that you can exercise your rights easily and simply.
Right of portability: In certain circumstances, you may request the portability of the data that you have provided to another data controller.
In cases where you have given your consent for any of the treatments, you can withdraw it, without affecting the legality of the treatment based on said consent when signing your contract and the legal consequences thereof.
You will be able to exercise your rights at no cost, and you will have the right to receive a response within the deadlines established by current legislation on data protection, being able to choose between the following means:
By means of a written and signed request addressed to Data Protection, C / Honduras, 29 28806 Alcalá de Henares, and must attach a photocopy of the applicant's ID.
Sending request together with a photocopy and / or scanned copy of the applicant's DNI to the email address
You can file a claim with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website

At Hispapel we are committed to protecting your personal information and your privacy using appropriate technical and organizational measures, and we review these measures periodically. For adequate protection of your information we take care of both the physical security of our facilities and servers and logic, even implementing access controls that restrict and manage the way in which your personal information and your personal data are processed, administered and managed. We also make sure that our staff is properly trained to protect your information and treat it only as necessary. In this sense, and for the sake of privacy, we may not provide you with your own data as long as we do not have sufficient proof of identity that we are actually contacting you or someone duly authorized by you.
Like you, we want internet browsing to be safe and for this, in all Electronic Commerce transactions we make sure that our operations comply with the principles of:
Authentication to guarantee the legal or physical personality with which we communicate. Integrity, ensure that the content of the communication between both parties cannot be modified. Confidentiality, so that no unauthorized person can know the content of the communication.

We will review and update the data protection information periodically and especially when there are changes in the legislation or in any of the procedures for the treatment of your personal information, indicating the date of the last update, content and date.
If we have your email address or mobile phone, we may also inform you of such changes by email or SMS with information about such changes. If necessary, we may ask you to renew your consent to confirm that you agree to these changes.
This data protection information was last reviewed and updated in April 2018.

If you have any kind of query, comment or concern, or if you want to make a suggestion about how we treat personal information, you can send us a communication to Protección Datos C / Honduras, 29, 28806 Alcalá de Henares, or at the email address You can also contact the Data Protection Officer of the Printeos Group at the email address

Hispapel SA
C/Honduras 29 
28806 Alcalá de Henares
Madrid (Spain)


Phone: +34 620 435 335 
Fax: +1 (0) 000 0000 002

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